Membership Terms & Conditions

Paying For Your Membership

• Prices quoted on our website and elsewhere are in UK Pounds Sterling.
• No matter what type of membership you choose, your initial payment covers all joining costs and administration fees. It also issues you with a membership ID number, and includes the registration of your scanned biometric fingerprint record, allowing you easy access to the gym. Memberships (other than one-day and weekend memberships) also include a 30-minute induction with a highly trained gym instructor/personal trainer.
• There are several membership options and two basic ways to pay: -
  • 1. Prepaid memberships One day or weekend pass One-month membership Three months’ membership Annual Off Peak membership Annual Peak membership

    These memberships must all be paid for in advance, as part of your online membership application, by debit or credit card or in cash at the club. They are best suited to those who wish to use the gym for a fixed period or who do not have a bank account that supports direct debits. If you decide to leave before the end of the fixed contract, no refund is due and your membership cannot be transferred to another person.

  • 2. Rolling monthly membership
    On applying for membership, you are required to make an initial payment, which includes your first month’s membership subscription, plus a one-off joining fee, covering our administrative costs, your biometric fingerprint registration and a 30-minute induction with a Personal Trainer.

    For this type of membership, as part of your online application, you must register your bank details to set up a direct debit instruction so that our BACS collection agency, the company that administers all our members’ direct debit payments, can collect your monthly subscriptions to fund your membership after the first month has elapsed.

    Not all bank accounts support Direct Debits (for example, non-UK accounts and some saving accounts). Fitness4Less is not responsible for any refunds should your account fail to support a direct debit instruction. Please check that your account is of a type that enables you to pay by direct debit before you submit your joining application.

    If you change/update your bank details or think you have entered them incorrectly on your application, you must contact fitness4less@harlandsgroup.co.uk or call Harlands direct on 0871 250 1424 to advise them of your correct/new account details at least seven working days before your next payment is due. Their office hours are 9.00am to 5.00pm Monday - Friday, and calls cost 10p per minute from a BT landline. Other telephone providers and mobile phone companies may charge more.

    Fitness4Less collect our members’ direct debit payments on four dates each month - the 1st, 8th 16th or 26th, and your collection date will be set on or near whichever of these dates falls approximately four weeks from your join date. These dates will change where the designated collection date falls on a weekend or a bank holiday, Fitness4Less does not guarantee that the collection dates will always fall on the same day each month.

    Fitness4Less is not responsible for any fees incurred if collection dates vary - it is the member’s responsibility to ensure that the required funds are within their account in advance of the collection date or risk the account defaulting and subsequent account termination. The system is highly automated, enabling us to charge extremely low fees, and therefore once you have joined, it is not possible to change your collection date.

    After we have received your membership application, you will receive an email from Harlands, advising you of the date of your next and future monthly payments. Please allow some deviation/leeway for weekends and bank holidays.

    Fitness4Less reserves the right to change its fees at any time and undertakes to advise members of this via email, giving 7 working days’ notice.

Managing Your Membership

• Joining on line and filling in correctly all the required details, such as name, address, valid and current email address and date of birth.
• Completing the required Medical Questionnaire.
• Choosing the right club from the drop-down list on the membership application form. Please note, all our clubs operate independently and some are franchises, so each of our clubs has its own database and our IT system does not permit members to use more than one of our clubs, unless they are paying for separate memberships at each of them. If you accidentally choose the wrong club, you will have to apply for a refund and start the joining process again from scratch.
• Choosing the correct type of membership required - for example, one-month pre-paid, rolling monthly membership payable by direct debit etc.
• For pre-paid memberships, paying in advance and in full via Sage Pay, PayPal or cash at your chosen club
• In the case of rolling monthly memberships, paying the joining fee/first month’s subscription via Sage Pay, PayPal or cash at the club and setting up a direct debit mandate to fund future monthly subscriptions.
• Ensuring there are sufficient funds in your bank account to enable Harlands to make their monthly collections on the due date (which may vary slightly because of weekends and Bank Holidays).
• Advising Harlands in good time if your bank details change.
• Following the correct cancellation procedure, as outlined below, if you wish to leave the club.
• Communicating with the club via email or face-to face at Reception. We do not have the staff or resources to deal with customers’ queries by telephone. Many questions are answered on our website in the F.A.Q.s section and elsewhere, and most can be answered by an automated email. When alerting us to specific queries and problems via email, members should quote their name, membership ID number (if known), and direct their mail to the specific club to which their query relates, using the drop down menu on the Contact Us tab to locate the right club.

Cancelling Your Membership

• 1. Prepaid memberships

  You can leave the gym at any time without giving notice and without any financial penalty, other than that no refunds are given on unused portions of your membership, and your membership cannot be transferred to another person.

• 2. Rolling monthly memberships

  To cancel your membership at any time, simply contact your bank and cancel your direct debit instruction. Please be advised that your membership will be terminated WITH IMMEDIATE EFFECT and your access to the gym will be prohibited from the day you cancel your direct debit. To get the most out of your last month at the gym, it is advisable to cancel your direct debit about 7 working days before the date your next subscription is due to be collected. Please do not leave it any later than this, or your bank will not have time to prevent the collection of your next month’s subscription.

  Please note that if we are unable to collect your monthly subscription for any reason - for example, if there are insufficient funds in your bank account or if you change your bank details without advising us - your membership will expire WITH IMMEDIATE EFFECT, just as if you had cancelled your direct debit instruction. If this happens and you wish to continue using the gym, you must start from scratch and re-join, paying another joining fee and setting up a new direct debit instruction, making sure that you cancel the original instruction with your bank first.

General Terms & Conditions

• You must include a current and valid email address on your application. All membership queries are dealt with by email. You will also need your email address and date of birth in order to book classes via our website. Please advise us if your email address or home address changes, and if your surname changes through marriage.
• All members must be 18 years old or over. Over 16s may join with parental consent, given in writing.
• We reserve the right to refuse your application for membership, or terminate if you breach our terms and conditions.
• Opening hours and access, and the free classes we provide as part of our membership offer, are subject to change.
• Specialist classes, such as pole dancing and Pilates, are subject to an additional charge. These are marked on the timetable as Studio Rental.
• We will not refund bank charges, administration fees or joining fees where a member has used the club facilities.
• Under the Distance Selling Regulations, providing they have not used our facilities, members have the right to apply to cancel their membership within seven working days of their join date (the cooling off period). In this case, the joining fee/initial payment can be refunded to the account from which it was originally paid.
• If you make a payment or set up a direct debit instruction, using someone else’s bank account or credit/debit card, please ensure that you have their permission to do so.
• If you are applying for a refund and your original payment was made using a credit/debit card in someone else’s name, please advise us, or we will not be able to trace your original payment.
• We will only refund payments made due to a legitimate mistake - for example multiple membership applications/joining fee payments - within a period of three months of the payment being made.
• Abuse of membership - for example, not paying subscriptions when due, deliberate damage to or misuse of equipment, physical or verbal abuse of Fitness4Less or Personal Training staff, and conduct that is commercially detrimental to Fitness4Less, will result in the immediate termination of membership. No refunds will be given, and any outstanding fees, repair costs and legal fees will be charged to the offending member.
• During your membership, you must pay your membership subscriptions, whether or not you choose to use the gym.
• Memberships cannot be transferred to another person.
• Memberships are non-refundable.
• We are not legally obliged to compensate you for any service, facility or item of equipment that is unavailable for reasons of health and safety, or any class that is cancelled for reasons beyond our control.
• We will not compensate you for loss, damage or personal injury where no negligence on our part can be proven.
• We reserve the right to cancel or suspend your membership if at any time
  • You seriously or repeatedly break these terms and conditions of use, or your membership agreement.
  • You or your guests use rude or abusive language or violent behaviour at any of our clubs, or if your behaviour puts other club members or our staff at risk of harm or affects their interests in any way.
• If we terminate or cancel your membership for any of the reasons listed here, we will not refund any joining fee, starter payment, monthly subscription or prepaid membership fee (in the case of one month, three month or annual memberships) that you have made.
• By law, we do not have to pay you compensation for loss or damage you may suffer, unless we fail to carry out our duties under these terms and conditions to a reasonable standard, or if we do not adhere to any duties we are required to perform by law.
• We will not compensate you if we have failed to carry out our duties due to:
  • A fault of your own.
  • A third party not connected with providing our services under these terms and conditions
  • Events that we could not have anticipated in advance, even if we had taken all reasonable care.
• Fitness4Less has a policy of continuing to renew and improve club facilities and services and to offer a wide range of equipment. To support us in doing this, each club charges all members an annual club enhancement fee of £5. Members are informed of this fee via email, via the newsletter and on club notices. The fee will be taken with the normal monthly direct debit payments during March of each year.